Seven steps from “it’s broken” to “it’s on record”
Every booking follows the same tracked workflow. Here is what you do, what your technician does, and what Hemmo does behind the scenes at each step.
Open
Choose service
Pick the appliance and describe the problem.
Keeps availability, skills and service area up to date in the technician app.
Shows verified services and visit fees for your area.
Book
Address + slot
Choose your address, a time slot and how you want to pay.
Nothing needed at this step
Creates the booking and starts the SLA clock. Nothing is charged yet: you pay after the service.
Match
Best technician
Get the technician’s name, rating and arrival window.
Receives the job offer and accepts it, then navigates to your home.
Matches on distance, skill, availability, quality and workload; ops can step in if no one accepts.
Approve
Diagnosis + quote
Track arrival, review diagnosis photos and approve (or decline) the quote.
Diagnoses the problem, uploads photos, lists parts and sends an itemised quote.
Records the quote; no work starts without your approval.
Repair
Work + proof
See live status while the repair is underway.
Completes the repair and uploads proof-of-work photos.
Runs a quality check on photos and completion evidence.
Close
Pay + invoice
Pay online or in cash and receive a digital invoice.
Confirms cash collection if you paid in cash.
Captures payment, issues the invoice and records the technician payout.
Remember
History + reminder
Rate the service; the warranty and history are saved to your appliance.
Your rating builds their scorecard and future job priority.
Creates the warranty, updates the household record and sets the next-service reminder.
Track every booking, step by step
You get a notification by app push, SMS or WhatsApp at each stage, and the same timeline is visible to our operations team.
1
Booking created
2
Technician assigned
3
Technician arrived
4
Diagnosis submitted
5
Quote approved
6
Repair completed
7
Paid after service (online or cash)
8
Invoice + warranty
Pay your way, only for what you approve
Payment options
UPI
PhonePe, Google Pay, Paytm and other UPI apps
Credit / debit card
Visa, Mastercard, RuPay
Wallets & netbanking
Paytm, PhonePe and other wallets or netbanking, through our secure payment gateway
Cash after service
Pay the technician once the job is complete
How you are charged
At booking: the visit & diagnosis fee is authorised (online payments) or due after the job (cash).
After diagnosis: you see an itemised quote with photos. Approve it or decline it.
After the repair: the payment is captured and a digital invoice is issued.
Warranty: a 90-day service warranty is attached to your appliance record.
Refunds and warranty disputes are handled by our operations team.
Everyone works from the same booking
Customer app & website
Book a service
Track your technician
Approve the quote
Pay securely
See history & warranty
Technician app
Receive jobs
Navigate
Start / complete work
Photos, parts & quote
Proof of work
Operations dashboard
Assign & monitor SLA
Escalate
Refunds & warranty
Provider management
The workflow is the product. The app is the interface.
Support & escalation
A real operations team
Our team can see your booking timeline and step in at any point to reassign a technician, reschedule, escalate an SLA breach, refund or handle a warranty claim.
If the repair fails
Raise a warranty claim from your booking within 90 days. We send a technician back and record it on your appliance history.
Your home and your data, protected
Least-privilege access
Technicians see only the job they are assigned. Family members see only the household data they are authorised for.
Encryption
Data is encrypted in transit (TLS) and at rest, with managed secrets.
Consent & audit
We record consent, sensitive access and important changes.
Data minimisation
We collect only what the service needs.
Staff controls
Role-based access and multi-factor authentication for our team.
Resilience
Backups, disaster recovery, monitoring and controlled releases.