Terms of service

1. About Hemmo

Hemmo is a platform that connects households with independent, verified technicians (repairs) and care workers (Hemmo Care: maids, cooks, elder carers, nannies and helpers). Partners are independent professionals, not Hemmo employees. Hemmo verifies them, sets service standards, handles payments and supports you if something goes wrong.

2. Your account

• You must be 18 or older and give a mobile number you control. You are responsible for activity on your account; never share your sign-in code.
• You can invite household members to a property and choose what each can do (book, approve quotes, pay). You are responsible for the people you invite.

3. Repairs: booking, quotes and payment

• The visit and diagnosis fee is shown before you book. Parts and repair are quoted after diagnosis from our price list, and no work starts until you approve the quote.
• If you decline the quote, you pay only the visit fee.
• You pay after the service, online or in cash. Coupons, AMC plans and society discounts are applied as shown at booking.
• Give the technician the 4-digit start code shown in your app only when they arrive.

4. Rescheduling and cancellation

• You can reschedule or cancel for free until the technician starts travelling to you.
• After that, a cancellation fee shown in the app applies, most of which goes to the technician for their time.

5. Warranty

Approved repairs carry a 90-day service warranty from the date you pay. If the same problem comes back within that time, raise a warranty claim from the booking and we send a technician at no visit fee. The warranty covers the work done and the parts we fitted, not new faults, physical damage or misuse. Manufacturer warranties are separate.

6. Hemmo Care

• You choose a worker, how you hire them (one-time, part-time, full-time or live-in), shifts and start date. Rates are set by the worker within our ranges and shown before you send a request.
• Monthly hires are billed every 30 days in advance. If a hire is cancelled before it starts, any amount paid is refunded; if it ends mid-cycle, unused days are refunded.
• Treat workers with dignity, provide safe working conditions and the agreed weekly off. Report any safety concern to us at once.

7. Refunds and complaints

Raise any problem from the booking or hire (Help & support). We review it, and where we agree something went wrong we arrange a fix, a rework visit or a full or partial refund to your original payment method.

8. Partners (technicians and care workers)

• You must pass verification (ID, skills or references, and police verification for elder and child care) and keep your documents current.
• Hemmo deducts its commission from each job. Earnings become payable after a 48-hour quality hold and are paid weekly to your verified bank or UPI account, with TDS deducted as the law requires. Cash commission you owe is netted from later payouts.
• Do not take customers off the platform for jobs that came through Hemmo, and follow the quality and conduct standards shared at orientation.

9. Acceptable use

Do not misuse the platform: no false bookings or reviews, harassment, attempts to bypass payments, or interference with the apps. We may suspend accounts that break these terms.

10. Liability

We take care in verifying partners and running the service, but we are not liable for indirect losses. To the extent the law allows, our liability for a booking is limited to the amount paid for it. Nothing in these terms limits rights you have under the Consumer Protection Act, 2019.

11. Changes and governing law

We may update these terms; we will ask you to accept a new version in the app. These terms are governed by Indian law. Contact: support@hemmo.in, 1800-000-349.